Next available dispatcher check-in resets in 14:59 across core areas.

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All Emergency Pricing Warranty Scheduling Materials Service Areas

Do you offer 24/7 emergency service?

Yes, our dispatch is available 24/7 with typical on-site arrival under 2 hours in core areas, weather and traffic permitting.

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How is pricing calculated?

We use upfront, flat-rate pricing per task. Your technician provides a written quote before any work begins. If approved, your diagnostic fee is credited toward the repair.

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What warranties do you provide?

We back workmanship with a 1-year labour warranty. Parts are covered by manufacturer policy. Drain clearing includes a 30-day re-clear at no charge on the same fixture line when used normally.

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What areas do you service in Canada?

We cover the Greater Toronto Area, Calgary & Edmonton metro regions, and BC’s Lower Mainland. Surrounding communities are serviced with adjusted arrival windows and travel rates.

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What payment methods do you accept?

We accept Visa, Mastercard, American Express, Interac debit, and e-Transfer. Commercial clients may request invoicing on approved terms.

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Can you install customer-supplied fixtures?

Yes, provided fixtures are CSA/ULC approved and compatible with local code. Our labour is warranted; product defects are covered by the manufacturer.

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Will you pull permits and handle inspections?

Yes. For code-regulated work such as water heaters, repipes, and gas lines, we obtain the required permits and schedule inspections. Permit fees are listed on your quote.

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How soon can I get an appointment?

Same-day availability is common in metro areas for calls booked before noon. Emergencies are prioritized 24/7 with live ETAs and technician tracking.

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Do you offer camera inspections and hydro-jetting?

Yes. CCTV drain inspections include recorded footage upon request. Hydro-jetting is available for tough blockages like grease, scale, and roots when pipe condition allows.

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What materials and brands do you use?

We use code-compliant materials like Type L copper, PEX-a, and PVC/ABS where permitted, with trusted brands including Moen, Kohler, Bradford White, and Rinnai.

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What should I do during a leak before you arrive?

Shut off your main water valve by turning clockwise. Open a lower-level faucet to relieve pressure. Protect valuables and avoid electricity near the water. We’ll guide you by phone if needed.

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